Contact
Questions about a specific shipment, an enterprise tier, or the authorised exporter approval process? We typically respond within the same business day.
Send us a message
Thank you!
We received your message and will reply within the same business day in most cases.
What happens after you write
We usually reply the same working day. If your question is about a specific shipment, it helps to include the description of goods, commodity code, value, weight, destination country and delivery term right away — then we can tell you straight off what needs doing.
Where we are and whom we serve
Smart Zollagentur GmbH is based at Königsallee 27 in Düsseldorf and serves exporters throughout Germany; the whole process runs online. If you do not have a question but a declaration to file, the fastest route is the customs software — the prices are fixed up front.